An AT&T Dog Collar

IT 2009. 4. 4. 06:05

LAS VEGAS--Realizing that cellphone sales will eventually slow in the U.S., AT&T and Verizon are racing to connect everything from netbooks to electronic readers to their networks.

Both companies insist they are receptive to any idea as long as it doesn't harm their networks. Judging from two possible future products--a wireless-enabled dog collar and an automatic cow milking system--the telcos truly are thinking outside the box. (See "AT&T And Verizon's Start-Up Mentality." )

Glenn Lurie, president of AT&T's ( T - news - people ) emerging-devices unit, would like to support dog collars on his company's network. Lurie imagines the collars would incorporate small wireless modules that beam data to a Web site so owners could track the dog's location if it got lost or loose.

"Think how many people have pets that they treat like children," Lurie says. "People laugh about the idea, but it really is a viable application." He estimates that consumers would pay up to $100 a year for such a service.

Verizon ( VZ - news - people ) is considering supporting an application that would manage a dairy farm's automatic milking system, says Tony Lewis, head of the company's open development unit. The application would use Verizon's cellular network to collect status updates on the milking machines.

The company has already approved a device that tracks the whereabouts of prison inmates and several top-secret products for the government.

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NEW YORK (Reuters) - IBM will cut around 5,000 jobs in the United States, mainly in its global services business, sources with knowledge of the matter told Reuters Wednesday.

An International Business Machines Corp (nyse: IBM - news - people ) spokesman declined to comment.

The company has not disclosed how many jobs it has cut so far this year, but has said it was making "structural changes" to reduce spending and improve productivity. (Reporting by Ritsuko Ando and Jim Finkle; Editing by Gary Hill)

Copyright 2009 Reuters, Click for Restriction


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Economic output in the United States shrank more than feared during the last quarter of 2008, raising new questions on the country's path to recovery.

On Friday, the U.S. Commerce Department revised its fourth-quarter gross domestic product reading downward, to a 6.2% drop. At the end of January, the government had initially reported a GDP contraction of 3.8%, but that figure was less severe than the 5.4% annualized contraction Wall Street had been predicting for the last three months of the year. (See "U.S. GDP: Less Ugly Than Feared.")

"It was a really lousy report, but we expected that," said David Wyss, chief economist at Standard and Poor's, "and it can be added to all the other really lousy reports we've had this week." (See "U.S.: Jobless Up, Factory Orders Down, Nobody's Home.")

Most of the revision came from inventories. "There was also a fairly significant downward revision in trade, particularly exports," Wyss said.

Friday's reading was the worst since the 6.4% drop in recorded the first quarter of 1982, when the country was suffering a severe recession. This time around, the U.S. economy has been sucked into a housing, credit and financial conflagration that led to widespread job losses and a massive pullback in spending. (See "Rebuilding Global Markets.")

The government also reported that personal consumption fell by 4.3%, which was also below the 3.7% drop anticipated by Wall Street.

Friday's report added insult to injury for the U.S. markets, which also had to had to also grapple with the news of Citigroup (nyse: C - news - people ) reaching a deal with the U.S. government, in which the Treasury would convert up to $25.0 billion in Citigroup preferred shares to common. (See "Citi Nears Rescue From Uncle Sam.")

U.S. stocks recovered from deep losses in late-morning trading, while the yield on the benchmark 10-year U.S. Treasury note rose to 3.02%, from 2.98% Thursday

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If you prefer a customer service agent who speaks "American," then computer maker Dell has a deal for you.

Catering to consumers put off by the accents of Bangalore, Manila and other call-center hubs around the globe, Dell will guarantee -- for a price -- that the person who picks up the phone on a support call will be, as company ads mention in bold text, "based in North America."

The Your Tech Team service, with agents in the United States, costs $12.95 a month for customers with a Dell account, or $99 a year for people who buy a new computer. It also promises that wait times will average two minutes or less. Without the upgrade, a customer is likely to get technical help from someone in India, the Philippines or the other places where Dell has operators.

By charging customers extra for a North American voice, Dell's program represents a novel strategy for easing the strains of globalization while maintaining profit, industry officials said.

Occasionally, "we've heard from customers that it's hard to understand a particular accent and that they couldn't understand the instructions they were getting," said Dell spokesman Bob Kaufman. "This illustrates Dell's commitment to customer choice."

Complaints about customer service agents based in other countries are an everyday phenomenon across several industries. For many U.S. consumers, the diverse accents that come across customer service lines constitute one of the most pervasive reminders of globalization and the offshoring of jobs. That can make personnel in the call center targets for American anger.

Companies can save 50 to 75 percent on their call centers by putting them overseas, according to industry analysts.

But getting a customer service agent with whom it is easy to communicate ought to be a service that is provided gratis, some industry analysts said.

"Most people in the customer service world believe that if you have sold me a product, then support for that product should be free," said Lyn Kramer, managing director of Kramer and Associates, a call-center consultancy.

Jitterbug, a cellphone company that markets to older Americans, similarly boasts in ads that its operators are in the United States, but it does not charge extra to speak to them. The company's television spots advertise "U.S. based customer service" and show a headset draped in an American flag.

"You'd be amazed how many customers ask, 'Where are you based?' " said David Inns, Jitterbug's chief executive. "The response we get when we say, 'We're in Auburn Hills, Michigan, ma'am,' -- well, they love it."

Although airlines, banks and some retailers have overseas call centers, computer makers have been particularly apt to put call centers in foreign countries. According to an online survey conducted by CFI Group, more than a third of respondents who recently made a call for computer support reported that the person they reached was outside the United States.


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Sneakergate

Business 2008. 12. 3. 17:01

Sneakergate

Taylor Buley, 12.02.08, 06:00 PM EST

The U.S. government gets jittery about malware.

Here's a great start for a newspaper story: the LA Times reported that President Bush and Defense Secretary Robert Gates were recently briefed on a pressing security threat. The U.S. Strategic Command in turn raised its network operations security level.

Too bad the threat probably wasn't really aimed at the government.


The threat was a tiny piece of software, called "malware," embedded in removable media devices, namely USB sticks. And although the Bush administration might feel under attack from many sides, this attack probably wasn't a carefully planned campaign.

"I think it's just coincidental," says Paul Ferguson, a researcher at Trend Micro, the world's third-largest Internet security company behind McAfee (nyse: MFE - news - people ) and Symantec (nasdaq: SYMC - news - people ).

Instead of being a targeted cyberwarfare attack, this malware is simply a run-of-the-mill trojan virus that travels by "sneakernet," the tongue-in-cheek name for the transmission of viruses across unconnected computers by hand (or foot) in the days before widespread Internet connectivity. "Most of this malware is just seeded by criminals that cast a very wide net," Ferguson says.

The malicious software "agent.btz," though aptly-named for a narrative about international espionage, is likely one of many flavors of a particular category of malware that automatically (and silently) executes when removable media is inserted into a Windows machine.

Trend Micro aggregates information about the threats it finds and publishes the data on its Web site.


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ISLAMABAD, Pakistan (CNN) -- A suspected missile strike from a U.S. Predator drone killed at least four people at a house in Pakistan's North Waziristan region early Saturday.

Protestes demonstrate against recent U.S. missile strikes on the Pakistani tribal areas.

Protestes demonstrate against recent U.S. missile strikes on the Pakistani tribal areas.

The attack occurred in the Mir Ali subdivision in the village of Ali Khel, according to local political official Muhammad Nasim Dawar.

The names of the victims have not yet been released. It is also not yet known why the house was targeted.

Six people were injured in Saturday's attack, the fourth suspected U.S. strike on Pakistani soil in November.

Meanwhile, an explosion inside a mosque in northwest Pakistan's tribal region on Saturday killed three people and injured four others, a government official said.

The explosion happened just after 4 p.m. (6 a.m. ET), leaving the Hangu district mosque in Pakistan's North-West Frontier Province in ruins, said Omer Faraz Khan, deputy superintendent of Hangu.

He said rescuers were trying to save people trapped under the debris. It was not immediately clear how many people were inside the mosque at the time of the blast.

Pakistan's Foreign Ministry summoned U.S. Ambassador Anne Patterson on Thursday to lodge a formal protest against another suspected U.S. missile strike on its territory, an act Pakistan Prime Minister Yousaf Raza Gilani called a violation of his nation's sovereignty.

Wednesday's strike in the Bannu region of Pakistan's North West Frontier Province left five dead and seven wounded Wednesday. That attack was further inside Pakistani territory than previous attacks.

The attack targeted a home outside the tribal areas that U.S. intelligence says have become a haven for Taliban and al Qaeda fighters battling U.S. and NATO troops in neighboring Afghanistan.

The U.S. government has not acknowledged hitting targets within Pakistan, an ally in the war on al Qaeda launched after the September 11, 2001, attacks on New York and Washington. However, Pakistan's government has repeatedly complained about the strikes.

Gilani took to the floor of the parliament and renewed his condemnation of the attacks Thursday, but added he thinks they will be controlled when President-elect Barack Obama takes office.

In October, the foreign ministry summoned Patterson to lodge a "strong" protest on continuing missile attacks and said they should be stopped immediately. At the time, a missile strike from a suspected U.S. drone on a compound in South Waziristan killed 20 people.

Pakistan's government said the attacks cost lives and undermine public support for its counterterrorism efforts.

The U.S-led coalition and NATO, based in Afghanistan, have been seeking a way to effectively battle militants who are launching attacks from Pakistan's swath of tribal areas along the border.

They have become frustrated with Islamabad over the years, saying it is not being active enough against militants, a claim Pakistan denies.

The United States is the only country operating in the region known to have the capability to launch missiles from drones, which are controlled remotely.



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A firefighter drags a hose uphill as his crew prepares to put out a wildfire destroying burning homes in Yorba Linda, Calif., Saturday, Nov. 15, 2008. (AP Photo/Mark Avery)




A firefighter drags a hose uphill as his crew prepares to put out a wildfire destroying burning homes in Yorba Linda, Calif., Saturday, Nov. 15, 2008. (AP Photo/Mark Avery) (Mark Avery - AP)

YORBA LINDA, Calif. -- Calmer wind in Southern California is giving some relief to firefighters battling wildfires that have destroyed hundreds of homes and forced thousands of residents to flee.

The National Weather Service said Sunday that the Santa Ana wind was gusting up to 39 mph in the Sylmar area of northern Los Angeles, much lower than the roughly 80 mph gusts that had fanned a huge wildfire there on Saturday.

The wind has slowed to 25 mph in Orange and Riverside counties, allowing firefighters there to set backfires to prevent flames from moving into more neighborhoods.

The fires in Los Angeles, Riverside, Orange and Santa Barbara counties have blackened nearly 29 square miles and destroyed more than 800 mobile homes, houses and apartments since Thursday night.




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