A Department Manager supervises a team of associates within a
department and actively is responsible for overseeing sales,
merchandise presentation, customer service and operational functions
within the department.
Job Requirements:
•2-3
years prior retail management experience in driving business,
developing people, and visual merchandising department. Must have
resume with two references.
•Ability to work with our shared values and be a symbolic leader.
•Exceptional customer service skills and interpersonal skills a must.
•A strong fashion consciousness and a flair for conceiving and implementing creative merchandising concepts.
•Proven ability to work in a fast paced environment.
•Must have strong merchandising skills and the ability to drive business.
•Must be able to work a flexible Monday thru Sunday work schedule including nights and weekends.
•Excellent written and verbal communication skills.
Job Responsibility:
Business Responsibilities
•Works with plans, budgets and other available tools to ensure maximum profitability.
•Maximizes sales opportunities through commerciality and outstanding customer service.
•Actively uses sales information to make business decisions regarding merchandise and scheduling of staff.
•Ensures that all merchandise is properly received and put out on the floor in a timely manner within the department/store.
•Ensures quick and thorough customer service throughout the store and reacts to all customer complaints that arise.
•Plans
and coordinates together with the visual team all activities concerning
advertising, campaigns, promotions and sales activities in his/her
department.
•Manages department expenses and increases profitability
by controlling discounts, getting markdowns done quickly and selling
aged inventory.
•Works actively on reducing and following up costs connected with the activities in his/her department.
•Performs all store routines, including the opening and closing of the store.
•Completes all customer returns and employee returns/purchases.
•Properly addresses loss prevention and safety issues that may occur, following H&M guidelines.
•Effectively schedules and adjusts staff hours according to needs of business while still reaching store and SPH goals.
Supervisor Responsibilities
•Supervises a certain number of staff within a department.
•Ensures
that all associates are well informed of the collection, advertising
campaigns, promotions, sales activities and other company projects.
•Ensures that sales staff is knowledgeable on all merchandise routines in a timely and accurate manner.
•Must be up to date with and able to operate the computer systems, including cash registers for training purposes
•Recruits,
trains and develops associates with the Store Management team who are
capable of growing within the company and follows up on the quality of
training in his/her department.
•Accurately assesses his/her staff and provides feedback about their performance on a daily basis.
•Works
with the Store Manager or Associate Manager to formulate clear and
challenging goals for the staff and follows up on them.
•Administers performance reviews with the Store Manager or Associate Manager on an annual basis.
•Is current on all company policies and procedures, and ensures all staff is working according to them.
•Organizes
and distributes the work of her/his staff, sets priorities and keeps a
good overview of the tasks to be accomplished in accordance with the
Store Manager or Associate Manager.
•Effectively schedules the staff within the department according to the needs and restrictions of the business.
•Assists Store Manager or Associate Manager with resolving all employee complaints in a confidential manner.
•Ensures
that all employee issues, including corrective actions, are addressed
promptly and fairly and handled in a consistent manner with Store
Management team.
•Completes and follows up on all paperwork and
routines connected to payroll, benefits, hiring, terminations and
employee issues.
•Completes termination paperwork and conducts termination meeting in absence of Associate Manager or Store Manager.
•Ensures
all paperwork connected to Merchandise-related Routines with the
department is completed including reductions, transfers, and damages.
